Thank you for choosing Nicetra Arts for your shopping needs. We highly value your business and want to make sure you’re completely satisfied with your purchase. Please take a moment to review our return and refund policy:
Quality Concerns:
If you’re unsatisfied with the quality of the product, please contact us within 30 days of receiving the item. Our dedicated team will thoroughly investigate and work towards finding the best solution for you. If our quality assurance team confirms the issue, we’ll promptly send you a replacement order at no additional cost.
We are committed to resolving any problems and ensuring your satisfaction with your order. If a replacement is not feasible or you can’t wait for a new order, kindly inform us, and we’ll process a refund for you.
Color Consistency:
While we strive for consistent color reproduction, variations may occur due to factors like machine type, settings, paper types, and environmental conditions. These variations, within acceptable tolerance levels, are not covered under our quality guarantee.
Defective or Damaged Products:
If you receive a defective or damaged order, we cover the costs of a new order should you choose to submit one.
Returns Policy:
As our products are personalized and made to order, we currently do not support general returns. If you wish to submit a new order, you will be responsible for the associated costs.
How to Reach Us:
To contact us, please email contact@nicetra.com, and we’ll provide you with the necessary instructions.
Refunds:
Once approved, your refund will be processed, and a credit will be applied to your original payment method within 10 days.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange your item, please contact us at contact@nicetra.com.
Late or Missing Refunds:
If you haven’t received your refund, please check your bank account and contact your credit card company. If the issue persists, reach out to us at contact@nicetra.com.
Contact Us:
For any questions about our refund policy or assistance with your order, contact us at contact@nicetra.com. Our customer support team is here to ensure a seamless and exceptional shopping experience for you.